At Active Pedal Shop, we’re passionate about keeping you pedaling with confidence. Whether you’re gearing up with our action cameras, bike components, or cycling accessories, we want your shopping experience to be as smooth as your ride. Here’s everything you need to know about shipping and returns.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Great for budget-conscious cyclists

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding certain Asian and remote regions.

Our Hassle-Free Returns Policy

We stand behind every product we sell, from bike brakes to action cam mounts. If you’re not completely satisfied, we’ll make it right.

Return Basics

  • Return window: 15 days from receipt of order
  • Condition: Items must be unused and in original packaging with all tags and protective covers intact
  • Proof of purchase required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Bike Helmets (after removal of tags or protective liners)
  • Bike Multi-Tools (if packaging has been opened)
  • Bike Floor Pumps (if used or missing components)
  • Any items marked as “Final Sale”

Special Note: Action cameras and bike computers may only be returned if factory seals are intact.

How to Return an Item

Step 1: Contact Us

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Email:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Active Pedal Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name]
– [Quantity]
– [Reason for return/exchange]

I would prefer: [Refund to original payment method / Exchange for (specify product)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • A Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Our return address in Moore, Oklahoma

Step 3: Ship Your Return

Package your items securely including:

  • Original packaging and all accessories
  • A copy of your order confirmation
  • The RMA number clearly visible on the package

Important: We recommend using a trackable shipping service. Active Pedal Shop is not responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable (unless the return is due to our error)

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Policy

  • Equal value exchanges: We’ll ship your new item once we receive the return
  • Size/color exchanges: Contact us first for availability of bike accessories
  • Higher value exchanges: You’ll be charged the difference after we process your return

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Defective Items

If your cycling gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange for a replacement or refund at no additional cost

Need Help?

Our gearheads are here to help with any shipping or return questions:

  • Email: [email protected]
  • Mail: Active Pedal Shop, 720 Southwest 2nd Street, Moore, US 73160

We typically respond within 24 hours (except weekends and holidays).

Ride Happy, Shop Confident

At Active Pedal Shop, we’re committed to your complete satisfaction with every bike component, accessory, and piece of gear we sell. Whether you’re mounting an action camera or upgrading your derailleurs, we want you to feel confident in your purchase. If you have any concerns, we’ll pedal through the problem together to find the right solution.